FAQ

PAYMENT

Which payment methods can I use to pay my purchase orders?
You can pay your orders through “Paypal” or by direct bank transfer.
“Paypal” allows payments with credit/debit cards such as: VISA, AMERICAN EXPRESS, MASTER CARD and MAESTRO.


Can my credit card be refused?
Your credit card can be refused for the following reasons:

  • It has expired (check its validity)
  • Its limit value has been exceeded (check with your bank)
  • The data you entered isn’t correct (verify that all the required fields were correctly filled in).

Is it safe to use my credit card online?
Yes, the data is transmitted in SSL encrypted form directly on the Paypal servers, they are in charge of the safety of your transaction and there is no better security than the first money transfer system in the world.

 

SHIPPING & DELIVERY

Where can I receive my purchase order? 

You can receive your order at the address your prefer

What is the lead-time to receive my order?

  • Spain & Portugal: 1-2 working days
  • European Union: 2-5 working days
  • Everywhere else: 7-10 working days(we only depend on the custom laws applied at the final destination)

How much do I have to pay for shipping costs?

  • Spain & Portugal: Free shipping
  • European Union: 7€
  • Everywhere Else: 12€(we only depend on the custom laws applied at the final destination)

 

RETURNS & REFUNDS

Returns

Our policy lasts 30 days. 30 days after your purchase, unfortunately we can’t offer you a refund or exchange. To be eligible for a return, your item must be unworn and in the same condition that you received it. It must also be in the original packaging. Any refund made excludes paid postage costs, so customers are accountable for postage costs when returning the item. Please do not send your purchase back to us until you get the authorization code from our customer care service: info@rosemarin.it. ANY RETURN SENT WITHOUT THE AUTHORISATION CODE WILL NOT BE ACCEPTED.


Refunds

(if applicable)
Once your return is received and inspected, we will send an email to notify you that we have received the returned item and if your refund has been approved or rejected. If approved, your refund will be processed and the credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.


WE DON’T ACCEPT ANY RETURNS FROM OUR ACCESSORIES COLLECTION: EARRINGS, NECKLACES AND BRACELETS.

 

COOKIE INFORMATIONS

On its website, Rose Marin uses cookies to improve the users navigation. Users have the right to choose the possibility to accept cookies or not, risking the unavailability of some platform features. Cookies are necessary for essential purposes. These technologies are necessary to provide you with services available through the website platform and the access to secure areas.

 

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These technologies are necessary to:

  • Improve the platform navigation and use
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